Privacy policy

Last updated: October 2, 2026

Welcome to Zarafshan

We respect your privacy and are committed to protecting the personal information you provide when you browse our website, place an order, contact us, or otherwise use our services.

Zarafshan operates this website and online store through Shopify. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices and rights available to you.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect
How We Collect Your Information
How We Use Your Information
When We Share Your Information
Shopify
Third-Party Websites and Links
Children's Privacy
Security and Data Retention
Your Rights and Choices
Complaints
International Data Transfers
Changes to This Privacy Policy
Contact Us

Personal Information We Collect

Depending on how you interact with Zarafshan, we may collect the following information:

Contact Information

Full name
Phone number
Email address
Billing address
Shipping address

Order & Transaction Information

Products you view, add to cart, purchase, return, exchange, or cancel
Order history
Payment method and transaction details
Delivery and shipping information

Customer Communications

We may collect information you provide when you contact us, including messages, inquiries, feedback, reviews, and customer support requests.

Device & Usage Information

When you use our website, we may collect certain information about your device and how you interact with our Services, including:

IP address
Browser type
Device information
Network information
Website activity and interactions
Information collected through cookies and similar technologies

How We Collect Your Information

We may collect information from the following sources:

Directly From You

When you place an order, create an account, contact us, subscribe to updates, submit a form, or otherwise provide information to us.

Automatically

When you browse our website, certain device and usage information may be collected automatically through cookies and similar technologies.

From Service Providers

We may receive information from companies that help us operate our website, process payments, provide analytics, support customers, or deliver orders.

From Third Parties and Partners

Where applicable, we may receive information from business, advertising, social media, or other partners.

How We Use Your Information

We may use your information to:

Process and fulfill your orders
Process payments and arrange delivery
Manage returns and exchanges
Provide customer support
Respond to your messages and inquiries
Remember your preferences
Improve our website, products, and shopping experience
Recommend products that may be relevant to you
Send promotional communications where permitted
Display relevant advertising
Detect and prevent fraud, abuse, or unauthorized activity
Protect the security of our website and customers
Comply with legal and regulatory requirements

We may share information with trusted service providers who help us operate our business, including:

Shopify and ecommerce service providers
Payment processors
Shipping and delivery partners
Technology and IT providers
Analytics providers
Customer support providers
Marketing and advertising partners

We may also share information:

When you ask us to or give us permission
When necessary to complete your order or provide a requested service
To comply with legal obligations or valid legal requests
To protect the rights, safety, and security of Zarafshan, our customers, or others
In connection with a business transaction such as a merger, acquisition, or sale of assets

Shopify

Our online store is powered by Shopify. Shopify provides the technology that allows us to operate our online store and process customer interactions.

Information submitted through our store may be processed by Shopify and its service providers as necessary to provide and improve ecommerce services.

For more information about how Shopify handles personal information, please review Shopify's privacy policy and privacy resources.

Third-Party Websites and Links

Our website may contain links to third-party websites or services. These websites have their own privacy policies and terms, and Zarafshan is not responsible for their privacy or security practices.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

Children's Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

Security and Data Retention

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to provide our services, fulfill legal obligations, resolve disputes, maintain business records, and enforce our agreements.

Your Rights and Choices

Depending on where you live and applicable law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your information in certain circumstances
Opt out of promotional emails or marketing communications

You can contact us using the details below to exercise these rights. We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about how we collect or use your personal information, please contact us using the information below.

We will review your concern and work to address it as quickly as reasonably possible.

International Data Transfers

Some of our service providers may process or store information outside Pakistan. When this occurs, we take reasonable steps to ensure that your information is handled in accordance with applicable privacy requirements and this Privacy Policy.