FAQs

Yes, Cash on Delivery (COD) is available all over Pakistan. You pay in cash when your parcel arrives.

Choose your design, tap Add to cart and go to checkout. Enter your name, phone number and complete delivery address, then place the order. You can also order by sending the design picture to us on WhatsApp (+92 331 3459459).

Yes. Our team may call or WhatsApp you to confirm your order before it is dispatched. Please keep your phone reachable, as orders we can't confirm may be delayed.

Orders are dispatched within 1–2 working days. Delivery usually takes 3–5 working days after dispatch. Remote areas, and busy times such as Eid and sale periods, may take a little longer.

Delivery charges are shown at checkout before you place your order, so you always know the full amount upfront.

Yes, we deliver to all cities and towns across Pakistan through our courier partners.

Once your order ships, you'll receive the courier tracking number by SMS, WhatsApp or email. You can use it on the courier's website to follow your parcel. See our Shipping & Delivery page for details.

Message us on WhatsApp (+92 331 3459459) as soon as possible with your order number. We can usually change or cancel an order before it is dispatched. Once the parcel has been handed to the courier, it can't be cancelled.

Currently we deliver within Pakistan only. If you'd like to send a parcel abroad, message us on WhatsApp and we'll see how we can help.

Our suits are unstitched fabric sets, so you can get them tailored to your own size and style. Our velvet shawls are ready to wear.

A 3-piece suit includes shirt, trouser and dupatta fabric. A 2-piece suit includes shirt and trouser fabric. The exact contents of each design are listed on its product page.

We offer digital printed silk, digital printed Swiss lawn (with a chiffon or poly lawn dupatta, depending on the design), digital printed Doriya Khaddar, and laser-cut velvet shawls. Every piece is checked before dispatch.

Silk is ideal for weddings, Eid, dawats and evening events. Swiss lawn is light and breathable for summer and everyday wear. Doriya Khaddar is perfect for the cooler months, and our velvet shawls add warmth and elegance to winter and formal outfits.

We try to show every design as accurately as possible. Slight colour differences may occur due to photography lighting and screen settings. These are not counted as defects.

Yes. We have 2-piece suits in digital printed Swiss lawn and Doriya Khaddar. See our 2-piece collection.

Yes, we have ready-to-wear laser-cut velvet shawls in a range of colours. See our Velvet Shawls collection.

For printed fabrics, wash gently in cold water, wash separately for the first time, avoid bleach and dry in the shade. Iron on a low to medium setting, preferably on the reverse side. Velvet shawls are best dry cleaned.

Some popular designs are restocked, but not all. Message us on WhatsApp (+92 331 3459459) and we'll let you know if your favourite design is coming back.

You don't need to choose a size. Unstitched suits come as fabric, so your tailor can stitch them to your exact measurements and preferred style.

Fabric details are listed on each product page. If you need a larger size or a special cut, such as a long frock or extra-wide trousers, message us on WhatsApp (+92 331 3459459) before ordering and we'll help you check.

Our suits are sold unstitched, so stitching is not included in the price. You can have them stitched by your own tailor.

Our velvet shawls are ready to wear and come in one standard size, suitable for most women.

No. Items that have been altered by a tailor (cut, resized or stitched) can't be exchanged, so please check your parcel carefully before handing the fabric to your tailor.

Yes. You can request an exchange within 7 days of delivery, as long as the item is unused, unwashed and unaltered, in its original packaging with all tags attached. Each order can be exchanged once, and exchanges depend on stock. See our Return & Exchange policy.

We offer exchanges only and don't give cash refunds. If a replacement isn't possible because the item is out of stock, we will offer store credit or a refund to your bank account, Easypaisa or JazzCash, at our discretion.

Please tell us within 48 hours of delivery with clear pictures and a video of the issue. We'll replace it at no extra cost, and Zarafshan covers all delivery charges.

Send pictures and a video of the issue to us on WhatsApp (+92 331 3459459) along with your order number. Once approved, our rider will collect the parcel from your address. Please take a photo while handing it over. After we receive and check the item, we'll send your exchange.

For a damaged, defective or wrong item, Zarafshan pays all delivery charges. For a change of mind or a size exchange, the customer pays the delivery charges for the return and for re-sending the item.

Items that have been worn, washed or altered by a tailor; items without their original tags or packaging; items bought on sale or with a discount code (unless damaged or wrong); and requests made after the 7-day period.

Yes, we strongly recommend it. An unboxing video helps us resolve any claim about damaged, missing or wrong items quickly.

Cash on Delivery is available all over Pakistan. All payment options available for your order are shown at checkout.

Couriers don't allow parcels to be opened before payment. Please pay the rider first, then open the parcel. If anything is wrong, contact us within 48 hours with pictures and a video.

Yes. Our store runs on Shopify's secure checkout, so your details are encrypted and protected.

Enter your code in the discount field at checkout and the discount will be applied to your total. Please note that items bought on sale or with a discount code can only be exchanged if they are damaged or wrong.

Creating an account is optional. It lets you view your orders and save your details for faster checkout next time.

Subscribe to our newsletter at the bottom of this page, and follow us on Instagram, Facebook and TikTok. New designs are added regularly to our New Arrivals.

Yes. We only use your details to process and deliver your order and to keep you updated. Read our Privacy Policy to learn more.

Yes. You can visit our store at Minhaj Street, Javed Colony, Gul Colony, Lahore 54000, Pakistan, to see our collection in person.

Message us on WhatsApp (+92 331 3459459) or email zarafshanofficials@gmail.com. You can also use our Contact Us page.

For bulk orders, such as for weddings or events, message us on WhatsApp with the designs and quantities you need, and our team will get back to you.